Customer support
Our support team is available 24 hours a day, 7 days a week in English and Russian. Most questions are answered within minutes; complex cases such as payment investigations are resolved within 48 hours.
- Email: support@lucky-orbit.test
- Phone: +374 10 000000
- Messages: signed-in players can write to us from Account → Messages.
Before you contact us
Many answers are already in our FAQ. To help us solve your request quickly, please include:
- Your username (never send us your password).
- The date and time of the transaction or game round.
- A short description and, if possible, a screenshot.
Complaints
If you are not satisfied with an answer, ask for your case to be escalated to a supervisor. We review every complaint and reply in writing within 10 working days.
Company details
Lucky Orbit N.V.
Operator of Lucky Orbit